Support

FAQ

Live Account

You need to fill out your personal information, as required by the regulatory authority, on application form and upload your ID (with your Photo) and Bill copy on Braintrust FxHome Page (http://BraintrustFx.net/live_account).

You can start a live trading upon deposit of funds after opening a live account and trading may be available within an hour.
Different deposit methods may take more/less time for a live trading.
Please refer to the Deposit Time in http://BraintrustFx.net/deposit to see how long it will take for live trading.

Any official piece of identification with photo and signature, such as a Passport , Identification Card or Driver License, is acceptable.
Any personal information, Photo, Signature, Issue Date, and Expiry Date, Serial Number, must be clearly legible.

Residential Proof may include a Bill of Power, Water or Local Tax Bill, recent Bank Statements, Credit Card, or an Extract Copy of Residence (issued by official Residence Center). You can choose any of the above documents.

It is required by the regulatory authorities to check and see whether a FX/CFD Trading may or may not be suitable for customer’s Asset Portfolio.

The minimum amount to open an Account is US $10, including any fees required for fund deposit.

Yes.
You can open a Corporate Account ; you have to fill out the Application of Business account and upload the Business Certificate and Address Proof (Bill copy) with billing date of latest 3 months.

Deposit and Withdrawal

Braintrust Fxsupports various methods to deposit funds including bank wire, VISA / MASTER cards, Sticpay, WebMoney, Neteller, and Skrill.
Please refer to https://BraintrustFx.net/fund/deposit for the details.

Braintrust Fxhandles all transactions in the same day the requests are received, however transaction time also depends on withdrawal method you choose. Below is the list of withdrawal methods and the time;
- Bank Wire: within 2 Business days
- VISA / MASTER Card: before settlement date, transaction will be credited within 20 business days.
If it's after the settlement date, you need to request the withdrawal using another method such as bank wire.
- Neteller: within an hour

You can deposit in USD, EUR, JPY.
In case of e-wallets, we support 27 currencies.

It differs by various deposit methods, please refer to the following link for more information.
http://BraintrustFx.net/fund/deposit

You can visit following link and select proper withdrawal method.
https://BraintrustFx.net/fund/withdrawal then fill out the application for withdrawal.
Our on-line request forms make it easy and convenient for any types of withdrawal.

Documents and Forms

You can upload your documents (ID, Residential Proof) online while you apply for a live account.

Braintrust Fxrequires two types of documents.
If you used Driver License as a residential proof, then you need to submit another Government-issued ID as an Identification proof.

IB Agreement is the agreement between Braintrust Fxand Introducing Broker. It covers the various business topics including partnership.
IB needs to sign the signature page and send scanned copies to KrakenCryptoTrading.

The documents are required by the Regulatory Authorities to protect the interest of our clients.
In case where ID and Residential Proof are insufficient or do not meet the requirements, additional documents can be required for qualifications.

Braintrust Fxhas employees who can translate the documents in various languages.
The documents do not need to be strictly written in English as long as they satisfy the requirements including issue date and terms.

There should show the legal name, Date of Birth (D.O.B), and Expiry Date; the name on the ID must match the holder of Braintrust Fxaccount.

No.
You should submit the document with your current residential address on it; the Residential Address on the document should be same as the residential address specified on the Application and Customer Agreement with KrakenCryptoTrading.

Braintrust Fxdoes not accept the PO Box address as a residential proof; you should submit the proof or document with your real Residence address.

It should include the date within the last 3 months, and the name of card holder should be same as the name of live trading account with the residential address.
PO Box address is not acceptable.

For your Corporate accounts, you have to submit Corporate Certificate and the proof of Business address.
You can use a Corporate Certificate and proof of Business address billed to within latest 3 months.