Privacy for Customers
Our goal is to maintain your trust and confidence when handling your personal information.
YOU HAVE CHOICES
As a BrainTrust Fx. customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.
SECURITY OF PERSONAL INFORMATION
The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
BrainTrust Fx. Privacy Statement
Our Online Privacy Statement describes how we may collect, use and share information you provide when you visit this website, receive our emails or interact with advertisements we have on third-party websites.
We encourage you to read the privacy policies on these sites.
- What Information Do We Collect?
- How Do We Use the Information We Collect?
- How Do We Use Information from our Advertisements on Other Websites?
- Can You Control Your Information that is Collected and Used Online?
1. What Information Do We Collect
We collect two types of online information: non-personal and personal.
When you visit our site, we collect the IP address of the device you use to connect to the Internet. In addition, we gather information such as what browser and which version of it you're using, the type of operating system you have, and which site you came from. This information helps us provide an online experience that matches your device.
It's important to note that cookies and pixel tags do not capture any information that can personally identify you. The information they gather helps us improve your online experience and may include:
Your response to one of our emails
Time and duration of your visit to our site
Pages you viewed while on our site
We may also supplement the information we collect with information we receive from other companies. For example, we may use marketing segments developed by us or other companies to customize certain services to your local area and provide relevant BrainTrust Fx. offers tailored to you.
In addition to the information described in the previous section, we may also gather personal information that you provide to us such as your name, address, phone number, and email. Collecting this personal information enables us to offer you online experiences that help you with your financial needs. For example, we collect personal information
when you are:
Applying for a new program or account
If you have enrolled in BrainTrust Fx. services, such as online bill payment, we collect personal information about your transactions, and how you interact with third parties such as those you pay like a utility company or phone company.
Collecting this information enables us to provide you these services. You can refer to the terms and conditions for your account or service to learn how your information is collected and used.
If we have personal information from you, or information that is publicly available from other sources, we may use it in combination with the information that BrainTrust Fx. has collected online. We can use this information to better tailor and personalize our service and marketing communications with you, both online and offline.
The personal information you provide online is held by the BrainTrust Fx. business that maintains your account or is processing your application for a new product or service. You can access and/or change information in connection with your account or application by logging on to your account online or telephoning customer service.
2. How Do We Use the Information We Collect?
BrainTrust Fx. uses the information we collect about and from you to manage our business and to offer an enhanced, personalised online experience on our site and third-party websites.
The information we collect allows us to:
- Recognise you when you return to our site so we can personalise your experience
- Process applications and transactions
- Respond to your requests
- Provide you relevant product and service offers on our site and in other advertising
3. How Do We Use Information from Our Advertisements on Other Websites?
Companies we work with place and track advertisements on third-party websites.Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective customers. In addition, we may use marketing segments provided by online publishers and network advertising companies.
Network advertising companies that provide these services have their own privacy policies and are not subject to our Online Privacy Statement. Many of these companies provide ways to avoid targeted advertising provided by, or through, them.
4. Can You Control Your Information that's Collected and Used Online?
It is important to note that the information we use about you helps us provide you with products, services and
experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.
You can control whether to accept cookies or not. If you decide to not accept cookies, some features and services on our site may not work properly because we may not be able to recognize and associate you with your BrainTrust Fx. account(s).
In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.
If you would prefer not to accept cookies, you can: Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it Set your browser to automatically not accept any cookies targeted
If you prefer to not receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so please visit the NAI Opt-Out Page. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you are browsing online. However the advertisements you see may be less relevant to you and your interests.
Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.
Notice of changes
5. General Data Protection Regulation Update
What data do we hold?
ID- Form of identity document – Passport/National Identity Cards/ Drivers Licences
POA- Proof of address – Utility Bill/ Bank Statement
Card Details – Stored on Payment Processors Encrypted
The majority of the data we hold on our clients is classified as sensitive data under the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).As our data is not separated on a sensitive /non-sensitive data basis; it would be best practice to treat all client information as sensitive and apply high security provisions and protection to all data.
Why do we hold the data?
All data collected from individuals will ONLY be processed for:
1) KYC/ AML and other regulatory checks as prescribed by the 4th AML Directive, JMLSG guidance and the Proceeds of Crime Act.
2) Contacting clients:
- Regulatory Matters e.g. collating data (national identifiers)
- Confirmation of direct instructions for execution
- Deposits and Withdrawals
3) Trade reporting- As per MIFIR requirements we are required to report the following sensitive information along with each trade:
- National Identifier
4) Our IT contractor has access to our servers for maintenance of our CS/CRM systems. Additionally data from these servers will be pulled in order to create reports. It is used only for the reporting purposes and is inaccessible for any other reasons.
This policy was last modified 25th of May, 2018.